Booking Terms and Conditions 2018-19

Thank you for choosing to book with Healthy Active Lifestyles Ltd. Before making any booking, we recommend you contact us to discuss your requirements.

Booking PROCESS

1.1 The proposed programme of activities will be confirmed by receipt of a completed online booking form.

1.2 Places can only be reserved by paying a deposit / booking fee. The amount will be agreed in advance which may be paid via PayPal/ electronic banking (BACS) or by cheques payable to Healthy Active Lifestyles Ltd. Please ask for account information if choosing to pay by direct credit method. Notification of payment will be made by telephone or e-mail.

1.3 The balance of the fees is payable at latest on the day before the activity for private tuition and guidance. Larger organisations or individual weekend bookings may be invoiced or by arrangement giving 14 days from the completion of the course to pay the outstanding balance.

1.4 Sports and Outdoor activities are inherently dangerous and the risk of serious injury or death cannot be completely eliminated. Healthy Active Lifestyles Ltd takes every care to ensure the safety of both clients and staff and to minimise risk. Healthy Active Lifestyles Ltd has an excellent safety record; however, participants should be aware of the risks involved and should take responsibility for their own actions.

1.5 Healthy Active Lifestyles Ltd will not take responsibility for any uninsured losses or damage to personal property.

By booking and submitting payment, you agree that:

     

  • I have read all of the information provided by Healthy Active Lifestyles in relation to the chosen activity.
  • I am aware that there is a risk of injury to me/my child when I/he/she is participating in competitive sport or outdoor activities.
  • I/ my child should behave appropriately and failure to do so may result in a refusal of service. (Refunds will not be given on these occasions)
  • In the event of an accident or illness, Healthy Active Lifestyles Staff may seek/ administer any medical assistance or carry out First Aid on you or your child.

Cancellation

2.1 All cancellations must be made in writing.

2.2 Cancellations more than 2 months prior to the start of the activity will receive a full refund. In the event of cancellation less than 1 months before the start date, Healthy Active Lifestyles Ltd will try to resell the dates and allocate instructors alternative work. If successful then a refund will be given less an admin cost of £15.

2.3 In the event of Healthy Active Lifestyles Ltd not being able to resell places or re allocate work to instructors the deposit will be retained.

2.4 Under certain circumstances dates may be changed and deposits or full payments may be held in credit in respect of future alternative dates.

2.5 A postponement is ultimately a cancellation and a re-booking.

Cancellation by Healthy Active Lifestyles Ltd.

In the unlikely event of this occurring we will:

3.1 Offer a total refund of any monies paid.

3.2 Offer alternative dates.

We reserve the right to either cancel outright or remove individuals from any course at any time due to inappropriate behaviour, suspicion of participants being under the influence of alcohol or drugs, lack of suitable clothing, uncompleted consent forms or lack of group supervision by accompanying staff.
Deliberate misuse & Neglect of equipment.
Any losses or damage caused to equipment by the wilful actions of an individual will be invoiced to the participants or parents and organisations booking activities on that persons behalf.

Exceptional circumstances

In circumstances where cancellation may be necessary such as extreme weather conditions, flooding, fire risk on moorland areas or access restrictions placed on the public such as foot and mouth in 2001, agreement between parties will be made. Personal insurance against cancellation is recommended.

What is included

  • We employ only highly qualified instructors & instructors with first aid qualifications.
  • Rock Climbing equipment (for rock climbing activities), which is maintained, checked (before and after use, 6 monthly record) and updated when required.

Additional Costs

Use of private facilities & additional hire or access will be passed on at cost unless agreed with course leader e.g. Ropes courses, Launch Fees, Climbing Walls, Canoe hire, Cycle hire, Mini bus etc.

NB Courses, which require more detailed planning, will be quoted for on an individual basis.

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